Jimmy Elias, operations manager at 419 Smoke Shop, has helped guide the company’s growth from a single smoke shop location into a six-store operation across Central Florida. As the business grew, Jimmy helped oversee daily operations across multiple locations—supporting employees, keeping stores organized, and making sure customers continued receiving the same welcoming experience at every store.
Founded nearly 15 years ago, 419 Smoke Shop built its reputation on great customer service, a strong product selection, and creating a place where customers felt welcomed. As the company continued growing, managing multiple locations became more complex. The team needed better ways to handle payments, keep track of inventory across stores, and maintain the same strong customer relationships at every location.
To help manage this growth, 419 Smoke Shop partnered with FTx POS. With cloud-based point-of-sale technology, integrated payment processing through FTx Card Payments, powered by the North payments platform, and customer engagement tools like Loyal-n-Save, FTx gave Jimmy and his team the flexibility to better manage daily operations while continuing to build their business.
About the Business
Business Type
Smoke Shop
The Challenge: Manual Payment Processing and Limited POS Capabilities
As 419 Smoke Shop continued growing, the processes that worked for one location became more difficult to manage across multiple stores. One of the biggest areas the team wanted to improve was payment processing. Before FTx, employees had to manually enter transaction amounts into separate terminals, adding extra steps to checkout and making it easier for mistakes to happen.
The team also needed a system that could support their expansion without slowing them down. As new locations opened, keeping products, promotions, and day-to-day operations consistent across stores became increasingly important. With thousands of products and multiple teams to support, they needed better tools to stay organized and keep everything running smoothly.
When 419 Smoke Shop started looking for a new POS partner, they needed a team that could move quickly, provide support, and help them manage the demands of a growing multi-store operation.
The Results: How 419 Smoke Shop Scaled with FTx POS
After implementing FTx POS, 419 Smoke Shop was able to move quickly during a major period of growth, expanding from one location to four stores within a few months before eventually growing to six locations across Central Florida. With FTx POS in place, Jimmy and his team were able to expand while keeping daily operations organized across their locations.
As the business expanded, FTx POS helped the team manage products, promotions, and store operations across multiple locations using Control Center. Having a centralized place to manage these details made it easier for Jimmy and his team to support employees, keep processes consistent, and stay connected to what was happening across their stores.
Integrated payments through FTx Card Payments also helped simplify the checkout experience. By eliminating manual payment entry, employees could process transactions more confidently while reducing the chance of errors.
Beyond operations, 419 Smoke Shop continued focusing on the customer relationships that helped build the business. With Loyal-n-Save, the team gained another way to reward customers, create promotions, and encourage them to keep coming back.
Finding the Right Solution: Why 419 Smoke Shop Chose FTx POS
When 419 Smoke Shop began looking for a new POS system, they needed a solution that could support the way their stores operated and adapt as their business continued to grow.
FTx POS gave Jimmy and his team the flexibility to customize the system around their workflow, from creating buttons and organizing products to setting up features that made daily tasks easier for employees.
With new locations opening, 419 Smoke Shop needed a POS partner that could help them launch quickly without slowing down operations.
The FTx team helped with equipment setup, inventory migration, and store launches, allowing the business to move from one location to four stores within months and eventually expand to six locations.
As 419 Smoke Shop grew, the team continued finding new ways to use the platform. FTx worked closely with Jimmy and his team to answer questions, make adjustments, and support the changing needs of the business.
From customizing the system to helping employees learn new features, FTx provided the flexibility and support needed to manage a growing multi-store operation.
What 419 Smoke Shop Values Most About FTx POS
With multiple locations and employees using the system every day, ease of use was important for 419 Smoke Shop.
Jimmy appreciated that FTx POS was simple for employees to learn while still giving the team the flexibility to customize the system with buttons, products, and workflows that matched their needs.
I couldn’t be more satisfied with the way things went. The team guided us through the transition, helped us learn the system, and made the process much easier.
The transition to FTx POS was a team effort. The FTx team helped 419 Smoke Shop every step of the way—from learning the system and bringing over inventory to getting new locations up and running.
As the business continued to grow, Jimmy and his team knew they had support whenever they needed it, whether they had questions, needed help with a setup, or were preparing for another store opening.
Managing six locations requires visibility into what is happening across the business. Control Center gives Jimmy and his team one place to manage products, promotions, and store operations.
With access to information across locations, the team can keep processes more consistent and support employees more efficiently.
Moving thousands of products into a new system can be a major undertaking. FTx helped 419 Smoke Shop bring over inventory from their previous system, allowing the team to avoid rebuilding products from scratch.
This helped them spend less time recreating information and more time managing their stores.
As 419 Smoke Shop continues building its online presence, the team is exploring ways to connect its website with FTx POS through FTx Commerce.
This next step will help them continue improving customer experience while creating a stronger connection between their online and in-store operations.
Summary
For 419 Smoke Shop, opening new locations was only part of the journey. As the business grew, the team wanted to make sure every store continued providing the same level of service, supporting employees, and creating a welcoming experience for customers.
With FTx POS, Jimmy and his team have been able to better manage day-to-day operations, simplify payments, and stay connected with customers across their locations. Having the right systems in place has helped the team stay organized while continuing to move the business forward.
Looking ahead, 419 Smoke Shop is focused on continuing to grow at the right pace while maintaining the experience customers know and appreciate across every location. With a strong team, organized operations, and the right technology in place, they’re positioned to keep building on their success.
Build a Retail Experience Customers Come Back To
growth, support employees, and create a consistent experience across every location.
